Maintenance and Support
- Data backup
- Help desk support(desktop computers, note books and mac)
- Network Management & Monitoring(Internet router, firewall, WIFI AP and network equipment)
- Hardware(Printers, scanners and other computer devices)
- Mobile phones for business users, like email setup via team viewer.
- Provide monthly PC health checking(Check antivirus or clean the system cache)
- Communications for other vendor applications and related troubleshooting.
- Update the software license and PC inventory
- Engineer will arrive at the customer’s office site with 4 hours for the server or networking critical issues.
- Provide onsite support of customer’s office twice a week.
- Provide unlimited remote, telephone and email support
Solution
- Big Data
Help its customers implement systems that enable them to improve decision making through the intelligence gained from the vast amounts of data available to an organisation. - Cloud Computing
Allow organisations to focus on their core competencies and the effective allocation of resources, ensuring maximum impact for your investments. - Enterprise Applications
When effectively aligned with commercial strategy and internal processes, enterprise applications can deliver competitive advantage in a vast range of areas. - Mobility
Provides an excellent foundation for delivering mobile business applications and integrating them with back-end enterprise systems.